Complaints & 311 Case Management Software for Local Government

Complaint and case management software that routes requests, tracks responses, and keeps residents informed.

A unified system for intake, routing, inspections, and case closure across city and county operations.

Residents get clear answers. Staff stay organized. Supervisors finally see what’s open, who owns it, and what’s overdue.

One Place for All Complaints

GovOwl brings every complaint—foodborne illness, restaurant issues, pools, septic, nuisance problems, trash, animals, housing, and general 311—into one clean workflow.

Everything moves through the same process:
report → assignment → inspection → follow-up → resolution.

Nothing gets lost. Nothing slips through the cracks.

Complaint intake dashboard

Intake That Works for Everyone

Residents can submit complaints online or by phone, and staff can enter cases in seconds.

GovOwl captures the essentials:

  • Issue type
  • Location
  • Contact information
  • Photos and notes
  • Severity or priority level
Forms are simple, mobile-friendly, and consistent across all departments.

Automatic Routing to the Right Team

Cases are instantly assigned based on complaint type, location, zones, staff specialization, or availability.

Supervisors can reassign, prioritize, or merge duplicates with one click.

No more email chains trying to figure out who handles what—routing is clear and automatic.

Govowl

Field Inspections With No Paperwork

Inspectors receive clean, ready-to-work cases on their mobile devices with the location, history, photos, and notes already attached.

During the visit they can:

  • Document findings
  • Take photos
  • Issue notices
  • Add next steps or follow-up tasks
Everything syncs automatically. No double entry. No copying from paper back at the office.

Smooth Follow-Up & Case Closure

GovOwl keeps cases moving with reminders, scheduled follow-ups, and one-click status changes.

Staff can send letters, notices, and emails directly from the case and track all activity in one place.

When multiple teams touch the same property—Environmental Health, Code Enforcement, Public Works—everyone stays aligned.

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Dashboards & Leadership Visibility

Directors, managers, and city leadership get real-time insight with:

  • Open and overdue caseloads
  • Aging and trends
  • High-risk issues
  • Heat maps
  • Council-ready summaries
Residents can receive auto-confirmations and optional status updates for transparency.

Environmental Health Complaints

Foodborne illness, restaurant complaints, pool issues, septic/sewage problems, and public health nuisances all feed into the same structured workflow your EH team uses for inspections.

No more juggling separate systems.

Code Enforcement & 311 Cases

Neighborhood issues—trash, weeds, housing conditions, noise, odors, animals, abandoned vehicles, and illegal dumping—flow directly into CE workflows with proper routing, notices, and re-inspections.

Everything related to a property stays organized and accessible.

Designed for All City and County Operations

GovOwl easily supports Environmental Health, Code Enforcement, Neighborhood Services, Public Works, Utilities, Animal Control, Police support teams, the Clerk’s Office, and general 311 workflows.

One system. Shared data. Clear accountability.

Benefits

  • Faster response times
  • Better routing and oversight
  • Cleaner documentation
  • Fewer duplicates
  • Less email and spreadsheet chaos
  • Consistent reporting

A Modern, Unified Complaint System

GovOwl helps agencies respond quickly, stay organized, and deliver the clarity residents expect.
Your team gets a smoother workflow.
Your leadership gets visibility.
Your community gets better service.

Related Programs

Environmental Health | Food Safety | Code Enforcement

Get Started

Centralize complaint intake, routing, and case tracking.
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