Complaint Management for Local Government
Every Complaint, One Queue
An overgrown lot, an illegal dump, a failing septic system, a foodborne illness report. GovOwl takes them all by phone, at the counter, by email, through your online form, and through 311, into one intake queue that routes each one to the officer who owns that program.
Nuisance Complaints, From a Vague Report to a Real Case
A resident reports the empty lot behind the gas station with no address at all. The pin resolves it to a parcel, an owner, and a property history, and the case opens before anyone drives out. Anonymous reporting is supported, photos come in with the report, and repeat reports on the same parcel show up together, so the fourth complaint about a property is not the first one anybody notices.
311 and Citizen Service Requests
GovOwl integrates two-way with SeeClickFix, Salesforce 311, and other citizen request systems. A request opened in 311 becomes a GovOwl case, and when the officer closes it in the field, 311 closes too. No one re-keys anything and no one has to remember to go back.
Tracked, Escalated, and Handed to Code Enforcement
Overdue cases escalate automatically and stay visible to a supervisor who can see what is aging and who is carrying it. The resident who reported it gets status without calling. Anything that becomes a violation moves into code enforcement on the same record, with the original report still attached. About half of our agencies use complaint management, and we tailor it to the programs each one runs and how it routes and closes cases.
Related
Code Enforcement | Environmental Health | Integration | GIS & Maps | Portal
See Where Your Complaints Would Land
Show us how complaints reach you today and we will show you where they would land in GovOwl.