311 Integration Services

Citizens submit, staff resolve. GovOwl sits in the middle and makes the handoff clean. We integrate your existing 311 portal with the systems you already use for permitting, code enforcement, payments, and GIS. No rip and replace, just reliable APIs, data mapping, and automation that reduce retyping and missed requests.
GovOwl integrates a city 311 portal with permitting, code, payments, and GIS

What We Do

  • Connect leading 311 platforms to back-office systems you choose
  • Normalize request data, addresses, photos, and attachments
  • Auto-route by type, location, workload, or service area
  • Sync status updates back to the 311 portal for citizen visibility
  • Link requests to GIS features for map-based triage and reporting
  • Brands: We’re interfaced with Salesforce/Accenture 311, and, if they provide us with an API, we can also interface with Tyler, Accela, CiviPlus (SeeClickFix) and others.

Works With

Your current tools. We integrate with common 311 portals and service request platforms, modern permitting and code systems, payment processors, and Esri ArcGIS. If it has an API or export, we can connect it.

Govowl

How It Works

  • Discovery: catalog request types, queues, and destinations
  • Data Mapping: standard fields, custom fields, attachments
  • Automation Rules: routing logic, SLAs, notifications
  • Secure Connectors: API keys, webhooks, and retries
  • Testing and Go-Live: parallel run, staff signoff, monitor
Govowl

What It Delivers

  • Faster intake and assignment
  • Fewer manual touches, fewer errors
  • Clear status for residents and staff
  • Clean, analyzable data across departments
  • Map-ready insights for hotspots and repeat locations

Implementation Model

Fixed-scope packages for common flows, plus add-ons for custom logic or legacy systems. We handle configuration, light customization, and knowledge transfer. Support options include monitoring, change requests, and new request types as your program evolves.

Security and Compliance

API credentials stored securely, least-privilege access, audit logging, encrypted transport, and separation of environments for test and production.

Ready to connect your 311 to the work that resolves it?

Book a short demo. We will show sample flows, routing rules, and dashboards, then scope your integration with a clear plan and timeline.
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